1. BOOKING TERM AND CONDITIONS.

CEOCABS - CUSTOMER TERM’S AND CONDITIONS

This customer terms and conditions (“T&Cs”) apply to your access to, and use of the PRO-CAB ROADWAY PVT. LTD. (CEOCABS) Application. The Application is operated by PRO-CAB ROADWAY PVT.LTD, and its subsidiaries, licensees, and affiliated companies.

This document is an electronic record in terms of the Information Technology Act, 2000 and rules thereunder as applicable and the provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. By continuing usage of the Application, You are consenting to be bound by these T&Cs for use and access of the Application.

PLEASE ENSURE THAT YOU READ AND UNDERSTAND ALL THESE T&Cs BEFORE YOU USE ANY OF THE SERVICES OFFERED ON THE APPLICATION, BECAUSE YOU SHALL BE BOUND BY ALL THE TERMS AND CONDITIONS CONTAINED HEREIN. 

If you do not accept any of these T&Cs, then please don’t use the Application or avail any of the Services being provided therein.

YOUR AGREEMENT TO THESE T&Cs SHALL OPERATE AS A BINDING AGREEMENT BETWEEN YOU AND CEO CABS IN RESPECT OF THE SERVICES OFFERED/AVAILED USING THE PLATFORM.

By accepting these T&Cs, You also allow CEO Cabs to send you promotional emails and SMS alerts from time to time.

1. DEFINITIONS

All of the defined and capitalized terms in these T&Cs will have the meaning assigned to them here below:

“Account” refers to the account created by the Customer on the Platform.

“Act” means the Motor Vehicle Act, 1988 and the rules made thereunder in the City of Operation and includes any amendment, modification or re-enactment of the same, or any other succeeding enactment for the time being in force.

“Applicable Laws” shall mean and include all applicable statutes, enactments, acts of legislature or parliament, laws, ordinances, rules, by-laws, regulations, notifications, guidelines, policies, directions, directives and orders of any governmental authority, tribunal, board, or a court of India.

“Application” shall mean the feature/category-icon CEO MINI, CEO SEDAN, CEO SUV, CEO HAIL RIDE within the mobile application “CEOCABS” as may be updated by CEO Cabs from time to time.

“Authorized Driver” shall mean and include such individuals as may be evaluated, appointed and trained by the Authorised Vehicle Operator to provide the transportation services on behalf of the Authorised Vehicle Operator in accordance with the terms & conditions applicable to Authorised Vehicle Operators and Applicable Law, and who are registered on the Platform.

“Authorized Vehicle Operator” shall mean and include such individuals and agencies which hold valid Contract Carriage Permit(s)

“City of Operation” shall mean a city in which the Application has been launched and the Customers and TSPs avail and render the transportation services respectively. For clarity, the services rendered by the TSPs and availed by the Customers shall be in the same city.

“Contract Carriage Permit” shall mean the valid and subsisting permit/license granted to the Authorised Vehicle Operator and/or the Authorized Driver by the transport authority in the City of Operation for plying the Vehicle under contract carriage.

"Customer/ You" shall mean a person who has an Account.

“Email ID” shall mean your current, active and valid email id, used to register on the Platform. CEO Cabs shall use this Email ID for the purpose of Customer verification and such other purposes as contained in any applicable terms and conditions and the privacy policy.

“ETA” shall mean the estimated time of arrival of the Vehicle, at the pick-up point of the Customer, provided by CEO Cabs before the Ride, which may change from time to time.

“ETT” shall mean the estimated travel time of the Ride, provided by CEO Cabs during the Ride, which may change from time to time.

“CEO CABS / WE/ OUR/ US” shall mean PRO-CAB ROADWAY PRIVATE LIMITED, a company registered under the Companies Act, 2013 and having its registered office at  200/16, Jan Seva Smt, Gandhi Nagar Near Lalji Pada Police Chowcki, Kandivali West, Mumbai – 400067

“CEO CABS MINI/SEDAN/SUV” shall mean the specific feature available on the Application whereby You can avail of the vehicle booking Services, with chauffeur, where the pick-up and drop-off locations are specified by You at the time of booking the Ride. There may be deviations in the route based on the location or traffic.

“CEO CABS HAIL-A RIDE” shall mean the additional feature available on the chauffeur Application whereby You can avail of this Service on road side, with immediate booking. You can stop the empty going vehicle by showing your hand and book it and go to your destination.

“Platform” shall mean the technology platform “CEO CABS”, available at www.ceocabs.in, and the entire back end software designed, developed and controlled by PRO-CAB ROADWAY PRIVATE LIMITED and used by You for availing the Services.

“Registration Data” shall mean and may include the present, valid, true and accurate name, Email ID,  and such other information as may be required by CEO Cabs from time to time, provided by the Customer at the time of registration on the Platform.

“Ride” shall mean the travel in the Vehicle by the Customer from the pick-up point to the drop-off point, facilitated through the Application.

“Service(s)” shall mean the facilitation of transportation service by TSPs through the Application, within the City of Operation, in the manner set out in these T&Cs.

“TSP” shall mean the transport service provider who is an Authorized Driver and/or an Authorized Vehicle Operator, offering the service of transporting Customers within the City of Operation from the pick-up points to the drop-off points as communicated by the Customer at the time of requesting the booking on the Application.

You”, “Your” or “Yourself” shall mean reference to the Customer accessing the Application.

“Payment Processor” the services of an entity providing payment gateway/processor services (“PG”), authorized by CEO Cabs.

“Vehicle” shall mean a Motorcar as defined under the Motor Vehicles Act, 1988.

2. INTERPRETATION

1. Any reference to the singular includes a reference to the plural and vice versa, unless explicitly provided for otherwise; and any reference to the masculine includes a reference to the feminine and vice versa.

2. Headings and captions are used for convenience only and will not affect the interpretation of these T&Cs.

3. Any reference to a natural person will, unless repugnant to the context, include his legal heirs, executors and permitted assignees. Similarly, any reference to a juristic person such as CEO Cabs will, unless repugnant to the context, include its affiliates, successors and permitted assignees.

3. ELIGIBILITY

1. You will be "Eligible" to use the Services only when You fulfill all of the following conditions:

• You have attained at least 15 (fifteen) years of age.

• You are competent to enter into a contract under the Applicable Laws.

2. You may avail the Services only if you fulfill the conditions as mentioned above. If you are not eligible, please immediately abandon any and all attempts to register with us and/or use Our Services.

3. You acknowledge that We rely completely on the information provided by You and We shall not be held liable if You or anyone who uses Your Account to access the Services on the Application, is not Eligible to use the same.

4. REGISTRATION AND ACCOUNT

You understand that You shall be able to avail the CEO Cabs mini/sedan/suv-L/ suv-X/Auto/taxi and CEO Cabs hail a ride services through the account created for CEO Cabs on the Platform.

5. RIGHTS AND OBLIGATIONS: DO’S & DON’TS

1. A booking can be made only through the Application.

2.You shall book Your Ride with a mini/sedan/suv’s categories. Such booking shall be subject to a permissible deviation and the extent of the said deviation shall be determined by us and is subject to our sole discretion.

3. For each city where CEO Cab’s services are being offered, the maximum numbers of seats you shall be allowed to book per ride are 4+.

4. With regard to Your use of the CEO Cabs mini/sedan/suv Service, You acknowledge that there may be a delay in dropping You at Your destination, as the TSP may take a longer route due to traffic, and that You shall have no claim against CEO Cabs /TSP in this regard.

5. With regard to Your use of the CEO Cabs hail-a-ride Service , You acknowledge and understand that the same is provided only on a fixed route as intimated on the Application. You will not be able to request for a deviation from the said route. Due to this, you further understand that your destination may not be at the same location as Your drop-off point. It would be your responsibility to ensure your availability at the pre-determined pick-up location sufficiently in advance.

6. You shall not use the Service for emergency hospital visits when you are in a condition of serious ill health or in any other case of emergency or urgency or any other situation of a similar nature. In the event that you choose to do so, you do so against the provisions of these T&Cs, and acknowledge that CEO Cabs shall have no obligation/liability in this regard.

7. You may use the Service for airport drops, rentals and outstations booking. In the event that you choose to do so, you acknowledge that CEO Cabs shall have no obligation/liability, and that no claims may be brought against CEO Cabs /TSP in this regard.

8. You are required to ensure that the Vehicle assigned to you in the manner provided in the T&Cs bears the same registration number and the registration details specified to you through the Application and/or SMS..

9. The order of the Customers’ pick-up and drop-off is determined by the system which determines the most optimal path at any point of time to pick-up/drop-off a Customer, and such order cannot be changed at the discretion/request of the customer.

10. You represent to CEO Cabs that while using the Service and during Your Ride/ journey in the Vehicle, You shall (a) behave in a disciplined and decent manner; (b) refrain from disturbing, misbehaving with, or in any other manner adversely affecting the quality of the journey of Your chauffeur and/or the TSP; and (c) not use any dangerous instrument or weapon against the TSP or the chauffeur or harm them in anyway. In case of any non-compliance by you of the obligations hereunder, CEO Cabs and/or the TSP shall have the right to terminate the Ride immediately, without any liability whatsoever, and to initiate such other action as we deem fit or as permitted under Applicable Laws.

11. You can change in drop location shall be allowed once CEO Cabs confirms the booking.

12. You shall ensure that:

• You report promptly on time at the pick-up location;

• You avoid talking loudly over the phone in the Vehicle;

• You do not use foul language in the Vehicle;

• You do not play music in the Vehicle and/or do any act which may cause any discomfort/inconvenience to Your Chauffeur or the TSP;

• You do not share Your personal information with Your chauffeur or the TSP, and if You do so, the same is at Your own risk. You maintain decorum and refrain from indulging in heated discussions or debate(s) with Your chauffeur or the TSP;

• You avoid getting personal or overtly friendly with Your chauffeur or TSP.

• You keep Your belongings with You only.

• You do not indulge in any inappropriate behavior, verbal or otherwise, with Your chauffeur or the TSP.

13. You understand that you will be able to book Vehicle as per availability and the bookings shall be in accordance with https://www.ceocabs.in. You understand that by agreeing to these T&Cs, You are entering into a binding contract with CEO Cabs

14. You acknowledge that every Ride is an amendment/extension of the contract and not a separate contract.

15. The cancellation policy for CEO Cabs Services has been set out in Clause 13 below. You shall have no claim against CEO Cabs /TSP in case of any delays/loss. You acknowledge that there may be a delay in dropping you at your destination, because of higher traffic as there may be a higher wait time to drop you and that you shall have no claim against CEO Cabs in this regard.

6. GENERAL CUSTOMER BEHAVIOUR WHILE USING TRANSPORT SERVICE THROUGH TSP

1. You shall maintain reasonable behavior while utilizing the services offered by the TSP.

2. You shall take full responsibility of your items. If you leave your belongings in the car, write to us at help@ceocabs.in. Includethe time and route of your ride, and if possible tell us the car's make, color and registration number. We will try to locate the items on a "best-effort" basis, but we shall not be responsible for the same in case of any losses or damages arising out of such lost items.

3. You shall not:

• Ask the TSP to break any traffic/transport/city police and/or government rules and any Applicable Laws for any purpose (especially for reaching the destination earlier);

• Pressurize the TSP to overload the boot space of the Vehicle with luggage. (The Customer shall not be generally allowed to use the seating area of the Vehicle for placing any kind of luggage); and • Request the TSP to halt at automated teller machines (ATM), shops, etc. or any other unauthorized locations; and

• Consume alcohol and banned substances including drugs and psychotropic substances, or smoke, or consume any toxins while in the Vehicle.

4. By using the mobile Application of the Company, you further agree that:

• Be polite to the driver. Do not discuss personal matters over the phone or with other passengers that may make the driver uncomfortable.

• Clarify the entry number or pickup location on the map. Write in the comments if anything needs to be clarified, for example, 'The entry is on the side of the building'. Before tapping 'Find driver', check the address in the ride request.

• If you have decided not to take the ride, let the driver know immediately and do not forget to cancel your request in the app.

• If your route changes during the ride, tell the driver immediately. The price of the ride may change, since it depends on the route.

• If you want to pay for your ride in large bills, let the driver know. Write in the comments how large a bill will need to be changed. Or tell the driver in person at the start of the ride.

• Specify in the options if:

- You need a car seat. Write the number of children and their ages

- There will be more than 4 passengers travelling

- You have luggage

- You are traveling with a pet

• If a different driver arrives, or if the car or registration number is different, please let us know. On the ride screen with the map, tap 'Complain' or open the side menu and contact Support.

• If you did not enjoy your ride, try not to enter into conflict with the driver. Rate the driver immediately after the ride. Don't worry — negative ratings are published anonymously. If you want to complain, contact Support.

• You will download the Application for your sole, personal use and will not resell it to a third party;

•  You will not authorize others to use your account;

• You will not assign or otherwise transfer your account to any other person or legal entity;

• You will not use an account that is subject to any rights of a person other than you without appropriate authorization;

• You will not use the Application for unlawful purposes, including but not limited to sending or storing any unlawful material or for fraudulent purposes;

• You will not use the Application to cause nuisance, annoyance or inconvenience;

• You will not impair the proper operation of the network;

• You will not try to harm Application in any way whatsoever;

• You will not copy, or distribute the Application or other Company Content without written permission from Company;

• You will keep secure and confidential your account password or any identification we provide you which allows access to the Application;

• You will provide us with whatever proof of identity we may reasonably request;

• You will only use an access point or 3G data account (AP) which you are authorized to use;

• You will not use the Application with an incompatible or unauthorized device;

• You will comply with all applicable law from your home nation, the country, state and/or city in which you are present while using the Application.

7.A. ACCESSING AND DOWNLOADING THE APPLICATION FROM APP STORE/GOOGLE PLAY

You agree, undertake and confirm that Your use of the Application shall be strictly governed by the following binding principles:

1. You may use the Platform/ Application for lawful purposes only.

2. You shall not host, display, upload, modify, publish, transmit, update or share any information that:

• belongs to another person and to which You do not have any right to; or that interferes with another user's use and enjoyment of the Platform/Application or any other individual's use and enjoyment of similar services; or

• is harmful, harassing, blasphemous, defamatory, obscene, pornographic, libelous, invasive of another's privacy, hateful, or ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever, or unlawfully threatening or unlawfully harassing another user, the same being qualified to include behavior termed as "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986; or

• is misleading in any way; or

• is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, pedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual; or

• involves the transmission of "junk mail," "chain letters," or unsolicited mass mailing or "spamming"; or

• infringes upon or violates any third party's rights, [including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person's name, email address, physical address or phone number)]; or

• contains restricted or password-only access pages, or hidden pages or images (those not linked to the Application or from another accessible page); or

• provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone; or

• provides instructional information about illegal activities such as making or buying illegal weapons, violating someone's privacy, or providing or creating computer viruses; or

• contains video, photographs, or images of another person without his or her express written consent and permission, or the permission or the consent of his her guardian in the case of a minor; or

• tries to gain unauthorized access or exceeds the scope of authorized access (as defined herein and in other applicable codes of conduct or end user access and license agreements) to the Platform/Application or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Platform/ Application or solicits passwords or personal identifying information for commercial or unlawful purposes from other users; or

• engages in commercial activities and/or sales without Our prior written consent, including activities such as contests, sweepstakes, barter, advertising and pyramid schemes, or the buying or selling of "virtual" items. [Throughout these T&Cs, Our "prior written consent" means a communication coming from Our authorized representative, specifically in response to Your request, and specifically addressing the activity or conduct for which You seek authorization]; or

• refers to any website or URL that, in Our sole opinion, contains material that is inappropriate for the Application, or contains content that would be prohibited or violates the letter or spirit of these T&Cs; or

• harm minors in any way; or

• is fraudulent or involve the sale of counterfeit or stolen items; or

• violates any law for the time being in force; or

• deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature; or

• exhibits the tenor of impersonating another person; or

• contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any Trojan horses, worms, time bombs, cancel bots, Easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal identifiable information or attempt to interfere with the proper working of the Application/Platform or any transaction being conducted on the Application/Platform; or

• threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting to any other nation; or

• is false, inaccurate or misleading; or

• directly or indirectly, offer, attempt to offer, trade or attempt to trade in any item, the dealing of which is prohibited or restricted in any manner under the provisions of any Applicable Law for the time being in force; or • creates any liability for Us or causes Us to lose (in whole or in part) the services of Our ISPs or other suppliers.

3. You shall not use any "deep-link", "page-scrape", "robot", "spider" or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Application or any content, or in any way reproduce or circumvent the navigational structure or presentation of the Application or any content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Application. We reserve the right to bar any such activity.

4. You shall not copy, distribute or disclose any part of the Platform/Application in any medium.

5. You shall not attempt to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running the Platform/Application.

6. You shall not take any action that imposes, or may impose, at our sole discretion, an unreasonable or disproportionately large load on our infrastructure.

7. You shall not collect or harvest any personally identifiable information, including account names, from the Platform/Application.

8. You shall not use the Application for any commercial purposes without having all necessary rights and licenses to the Content available on the Platform/ Application.

9. You shall not impersonate another person or otherwise misrepresent your affiliation with a person or entity, conduct any fraudulent activity, hide or attempt to hide your identity.

10. You shall not interfere with the proper working of the Platform/Application.

11. You shall not access any content on the Platform/Application through any technology or means other than those capabilities provided by the Platform/Application.

12. You shall not bypass the measures we may use to prevent or restrict access to the Platform/Application, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the Platform/Application or the content therein.

13. You shall not probe, scan or test the vulnerability of the Platform/Application or any network connected to the Application nor breach the security or authentication measures on the Application or any network connected to the Platform/Application. You may not reverse look-up, trace or seek to trace any information on any other user of or visitor to the Platform/Application, or any other customer of CEO Cabs , including any of Our account not owned by You, to its source, or exploit the Application or any service or information made available or offered by or through the Platform/Application, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than Your own information, as provided for by the Platform/Application.

14. You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Platform, Application or Our systems or networks, or any systems or networks connected to the Platform/Application.

15. You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal You send to Us on or through the Platform/Application or any service offered on or through the Application.

16. You shall not use the Platform/Application or any Content for any purpose that is unlawful or prohibited by these T&Cs as well as the Applicable Law and/ or to solicit the performance of any illegal activity or other activity that infringes the rights of CEO Cabs or others.

17. You shall not use the Services or the Platform/Application in any manner that could damage, disable, overburden, block or impair any of the servers connected to the Platform/Application. You may not attempt to gain unauthorized access to the Services through hacking, password mining or any other means.

18. You shall not reverse engineer, decompile and disassemble any software used to provide the Services.

19. You shall not make any negative, denigrating or defamatory statement(s) or comment(s) about Us or the brand name or any domain name used by Us or otherwise engage in any conduct or action that might tarnish the image or reputation of CEO Cabs on Our Platform, or otherwise tarnish or dilute any of Our trade or service marks, trade name and/or goodwill associated with such trade or service marks, trade name as may be owned or used by Us.

20. Solely to enable Us to use the information so that We are not violating any rights You might have with respect to Your information, You agree to grant Us a non-exclusive, unlimited, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, database rights or any other rights You have in Your information, in any media now known or not currently known, with respect to Your information. We will only use your information in accordance with these T&Cs and Our privacy policy.

21. You shall not engage in advertising to, or solicitation of, other users of the Application to buy or sell any products or services, including, but not limited to, services being displayed on or related to the Application. You may not transmit any chain letters or unsolicited commercial or junk email to other users via the Application. It shall be a violation of these T&Cs to use any information obtained from the Application in order to harass, abuse, or harm another person, or in order to contact, advertise, solicit, or sell to another person outside of the Application without Our prior explicit consent. In the event of us according consent to a person to advertise through Our Application, We may, in order to protect Our users from such advertising or solicitation, reserve the right to restrict the number of messages or emails which a user may send to other users in any 24-hour period, the same being subject to Our sole discretion.

22. You understand that we have the right at all times to disclose any information (including the identity of the persons providing information or materials on the Platform/Application) as necessary to satisfy the Applicable Law, or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena. In addition, we can (and you hereby expressly authorize us to disclose any information about you to law enforcement or other government officials, as we, in Our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury.

23. We reserve the right, but have no obligation, to monitor the materials posted on the Platform/Application. We shall have the right to remove or edit any Content that in Our sole discretion violates, or is alleged to violate, any Applicable Law or the spirit or letter of these T&Cs. Notwithstanding this right of CEO Cabs, YOU REMAIN SOLELY RESPONSIBLE FOR THE CONTENT OF THE MATERIALS YOU POST ON THE PLATFORM AND IN YOUR PRIVATE MESSAGES. Please be advised that such content posted does not necessarily reflect our views. In no event shall we assume or have any responsibility or liability for any content posted or for any claims, damages or losses resulting from the use of the content and/or appearance of content on the Platform/Application. You hereby represent and warrant that you have all necessary rights in and to all content you provide and all the information it contains, and that such content shall not infringe any proprietary or other rights of third parties, and shall not contain any libelous, tortious, or otherwise unlawful information.

24. We shall have all the rights to take necessary action and claim damages that may occur due to your involvement/participation in any way on your own or through group/s of people, intentionally or unintentionally in Do’s/Ddos (Distributed Denial of Services).

7.B. APPLICATION LICENSE

1. Subject to Your compliance with these User Terms, CEO Cabs grants You a limited, revocable, non-exclusive, non-transferable and non-sub-licensable license to download and install a copy of the Application on a single mobile device that You own or control and to run such copy of the Application solely for Your own personal use and to use the Site.

2. You shall not (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Service or Site in any way; (ii) modify or make derivative works based upon the Service or Application; (iii) create Internet “links” to the Service or “frame” or “mirror” any Site on any other server or wireless or Internet-based device; (iv) reverse engineer or access the Site in order to (a) design or build a competitive product or service, (b) design or build a product using similar ideas, features, functions or graphics of the Service or Site, or (c) copy, reproduce, record, or make available to the public any ideas, features, functions or graphics of the Service or Site, or (v) launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the Service or Site.

3. You shall not: (i) send spam or otherwise duplicative or unsolicited messages in violation of applicable laws; (ii) send or store infringing, obscene, threatening, libelous, or otherwise unlawful or tortious material, including material harmful to children or violative of third party privacy rights; (iii) send or store material containing software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs; (iv) interfere with or disrupt the integrity or performance of the Site, the Application or Service or the data contained therein; or (v) attempt to gain unauthorized access to the Site, the Application or Service or its related systems or networks.

4. CEO Cabs will have the right to investigate and prosecute violations of any of the above to the fullest extent of the law. CEO Cabs may involve and cooperate with law enforcement authorities in prosecuting users who violate these User Terms. You acknowledge that CEO Cabs has no obligation to monitor Your access to or use of the Site, Service or Posted Content, but has the right to do so for the purpose of operating the Site and Service, to ensure Your compliance with these User Terms, or to comply with Applicable Law or the order or requirement of a court, administrative agency or other Governmental body. CEO Cabs reserves the right, at any time and without prior notice, to remove or disable access to any content that CEO Cabs, at its sole discretion, considers to be in violation of these User Terms or otherwise harmful to the Site, the Service or Application.

8. CONTENT POSTED ON APPLICATION AND INTELLECTUAL PROPERTY

1. All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code (collectively, "Content"), including but not limited to the design, structure, selection, coordination, expression, "look and feel" and arrangement of such Content, contained on the Platform and Application is owned, controlled or licensed by or to Us, and is protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws, and may not be copied, imitated or used, in whole or in part, without the prior written permission of CEO Cabs .

2. Except as expressly provided in these T&Cs, no part of the Platform/ Application and no Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way (including "mirroring") to any other computer, server, website or other medium for publication or distribution or for any commercial enterprise, without Our express prior written consent.

3. You may use information on Our Services that has been made available by Us for downloading from the Platform/Application, provided You:

• do not remove any proprietary notice language in all copies of such documents/ information; or

• use such information only for Your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media; or

• make no modifications to any such information; or

• do not make any additional representations or warranties relating to such documents/ information.

4. All trademarks, brands and service marks used in connection with the Platform, Application or Services offered are owned by PRO-CAB ROADWAY PVT. LTD. (CEO Cabs) and is CEO Cabs’s property. PRO-CAB ROADWAY PVT. LTD. (CEO Cabs) owns all copyrights and intellectual property rights and database rights in connection with the Services, Platform and the Application. 

For use of any third party's intellectual property, you need to get permission directly from the owner of the intellectual property for any use. Third party trademarks may appear on this Application and all rights therein are reserved to the registered owners of those trademarks.

5. You agree to abide by laws pertaining to copyright, trademark, patent, and trade secret ownership and use of intellectual property, and you shall be solely responsible for any violations of any Applicable Laws and for any infringements of any intellectual property rights caused by use of the Platform/Application.

6. You shall be responsible for any notes, messages, e-mails, photos, drawings, profiles, opinions, ideas, images, videos, audio files or other materials or information posted or transmitted by you on the Platform/Application (“Posted Content”). Such Posted Content will become Our property and You grant Us the royalty-free, sub-licensable, transferable, perpetual, irrevocable, non-exclusive, worldwide license to use, reproduce, modify, publish, list information regarding, edit, translate, distribute, syndicate, publicly perform, publicly display, and make derivative works of all such Posted Content, in whole or in part, and in any form, media or technology, whether now known or hereafter developed, for use in connection with the Platform, Application and CEO Cabs ’s (and its successors’ and affiliates’) business. We shall be entitled to use the Posted Content or any of its elements for any type of use forever, including but not limited to promotional and advertising purposes and in any media, whether now known or hereafter devised, including the creation of derivative works that may include Posted Content. You agree that any Posted Content may be used by us in the manner that we deem fit, consistent with Applicable Laws and you are not entitled to any payment or other compensation for such use of Posted Content by Us. CEO Cabs takes no responsibility and assumes no liability for the Posted Content that You or any other user or third party creates, stores, shares, posts or sends through the Application/Platform. You shall be solely responsible for Your Posted Content and the consequences of posting, publishing it, or sharing it and You agree that We are only acting as a passive conduit for Your online distribution and publication of Your Posted Content. Notwithstanding anything contained in these T&Cs, if Your Posted Content violates these T&Cs, You shall bear all legal responsibility and obligation for that content.

9. BOOKING PROCESS

1. CEO CABS RIDER APP: You may download the Platform/Rider Application on Your device for availing the Service and the Service shall be available only through the rider application.

2. FOR CEO CABS MINI-SEDAN-SUV: For making a booking, first download CEO Cabs rider app from play store/app store, than you will have to enter the destination on the booking screen of the Application. The pick-up address will be fixed to your location at the time of making the booking. You can change destination Upon your clicking the ‘Ride Now’ tab, the booking confirmation screen will pop up which will display the ETT and the Ride fare. If you agree to the travel time and the fare you will be required to hit the ‘Confirm’ icon.

3. FOR CEO CABS HAIL-A-RIDE: For making a booking, you have to select the vehicle which is going empty on road ,after getting into the car you have to enter your destination on the driver application screen. Based on the destination specified by you, a pick-up address will be displayed as a fixed pick-up location closest to your location at the time of making the booking, and will be non-editable. Such pick-up location shall not be the fixed routes on which the CEO Cabs hail-a ride Services are being offered. Upon your clicking the ‘HAIL RIDE’ tab, the booking confirmation screen will pop up which will display the ETT and the Ride fare. If you agree to the travel time and the fare, Chauffeur will be required to hit the ‘Confirm’ icon.

10. CONFIRMATION OF BOOKING

1. We shall, upon you clicking the “ Confirm” icon appearing at the bottom of your screen, proceed to confirm or decline the booking based on the availability of Vehicles at the pickup time, which shall be informed to you through the Application and/or vide an SMS and/or Email ID. Please note that you are required to check the drop point before you click the ‘Confirm’ icon and make all alterations or changes to the desired drop location before clicking the ‘ Confirm’ icon. In the event the booking is confirmed from our end, you shall check the booking details like ETA, pick up place and such other details as CEO Cabs may deem fit and if there are incorrect details, the same needs to be informed to us immediately. You shall be responsible for immediately reporting the errors, if any that may have occurred in the information sent to you regarding booking confirmation. You shall bear the consequences and damages for any delay that may be caused to you due to your failure to check the confirmation SMS/email or failure to inform us of the incorrect details immediately.

2. You may, upon availing or attempting to avail the Services, receive SMS messages on your mobile phone or email notification from us regarding the following: (i) confirmation of booking - including driver name, vehicle license number and the ability to contact the TSP by telephone; (ii) TSP declining your booking; (iii) total charges to be paid. However, the above list is not exhaustive in nature and you may receive additional and different messages from us. You hereby understand, agree and consent to the receipt of such messages/ communications from Us.

3. Certain selective customers will be eligible to avail the Service under a ‘Guest Booking’ feature, provided by CEO Cabs. Such customers will also be bound by the terms and conditions set out here in.

4. Upon Your booking being processed and confirmed via the Application, e-mail and/or SMS, You will receive a timer notification on Your mobile phone after which You shall be required to board the booked cab not later than 2 (two) minutes of the notified pick up time. The TSP shall be under no obligation whatsoever to wait for you at your boarding point beyond the lapse of 2 (two) minutes of the pick-up time notified to you. In case of any delay caused by You in arriving at the pick-up point and the Vehicle having proceeded without You, You shall have no claim against CEO Cabs or the TSP and CEO Cabs shall not be held liable in anyway whatsoever. For clarity, in the event, the Vehicle arrives later than the notified pick up time; the TSP shall wait no longer than 2 minutes from his time of arrival at the notified pick up point. (Illustration: When the notified pick up time is 10:00 AM, the TSP shall wait no longer than 10:02 AM. In the event the TSP arrives at the notified pick up point at 10:10 AM, the TSP shall wait no longer than 10:12 AM)

11. PRICES & PAYMENT TERMS

1. CEO Cabs shall provide an estimate of the Total Ride Fee to You at the beginning of every Ride. Such an estimate provided by CeoCabs shall be subject to change on account of several factors and shall be different to the actual Total Ride Fee levied at the end of ride. The Customer shall pay the actual Total Ride fee shown at the end of the ride in accordance with terms mentioned herein. 

2. You understand and accept that the Total Ride Fee, including the applicable taxes, shall be payable by You to CEO Cabs immediately upon completion of the Ride. Any difference arising at the end of the ride from the estimate shall be payable by You to CEO Cabs immediately upon completion of the Ride.

3.Convenience Fee / Access Fee charged by CEO Cabs towards the value added services provided by CEO Cabs, as part of the Ride or otherwise, shall be determined and amended at the sole and absolute discretion of CEO Cabs.

4. You shall be required to pay such Cancellation Fee in terms of Clause 13, which will form part of the receipt of the Total Ride Fee. 

5. CEO Cabs shall provide a receipt of the Total Ride Fee payable by You at the end of the Ride, however, invoices from CEO Cabs, Driver or TPSP shall be provided to You on request. You may raise a request for a copy of the invoices from our Site..

6. Details of the charges payable by You is available on the Platform. You understand and agree to pay all applicable taxes included as part of the Total Ride Fee. You may choose to pay for the Services by either of the following two methods:

A. Cash payment: Cash payment towards the Total Ride Fee after the completion of Ride can be made to the Driver. Cash payment shall be made at the end of the ride. Where you opt. to pay by cash, you shall make the cash payment at the end of the ride, such amount shall be the amount specified to you at the time of booking confirmation. You will be required to pay the amount shared with you at the time of booking confirmation even if you opt. to take a drop in between your ride. The Customer shall make best efforts to tender exact change to the TSP.

B. Online payment: When You choose to make an online payment, CEO Cabs shall collect the Fare on behalf of the TSP who will be responsible for providing the transportation services. You will be required to provide relevant payment details including Credit Card / Debit Card / Net Banking details (“Card Details”) to process payment of the Total Ride Fee and You authorize CEO Cabs and an entity authorized by CEO Cabs for providing payment gateway/processor services (“Payment Processor”) to access the Card details for processing the payment of Total Ride Fee. In this respect, it is clarified that the Payment Processor whose services are utilized for the purposes of the Site and/or Application and/or Services shall be compliant with PCI-DSS (Payment Card Industry – Data Security Standard) or such other standard notified by the relevant authority from time to time. By using the services of the Payment Processor, You understand and agree to the Terms and Conditions of the Payment Processor as may be issued by the Payment Processor from time to time. Your authorization-

• permits CEO Cabs and the Payment Processor to debit or credit the bank account or debit/credit card account associated with Your payment details;

• permits CEO Cabs and the Payment Processor to use Your Card Details for the processing of transa